At AutomaticGates-AbuDhabi (“we,” “us,” or “our”), we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your purchase, we offer a clear and fair refund and return process to make things right. Please read our policy carefully.

Eligibility for Returns

We accept returns within 15 days from the date of delivery, under the following conditions:

      • Items must be in new, unused, and undamaged condition.

      • The original packaging must be intact and included with the returned product.

      • All components of the product, including accessories, manuals, and parts, must be returned.

    Note: We cannot accept returns for personalized, custom-made, or installed products.

    Non-Returnable Items

    The following items are not eligible for return or refund under any circumstances:

        • Products that have been used or installed.

        • Products that have been customized or personalized.

        • Special order products that are not part of our regular stock.

        • Gift cards and store credit.

      How to Return an Item

      To initiate a return, please follow these simple steps:

          1. Contact us within 30 days from the date of delivery at [insert contact email or phone number].

          1. Provide your order number and details of the item(s) you wish to return.

          1. Our customer service team will provide instructions for returning the product.

        Please note that customers are responsible for the return shipping costs unless the item is defective or damaged upon arrival.

        Refund Process

        Once we receive the returned item and verify its condition, we will process your refund. The refund will be issued to the original payment method within 30 days.

        Refunds will not include shipping charges, unless the item is defective or an error was made on our part.

        Damaged or Defective Items

        If you receive a damaged or defective product, please contact us immediately at +971505882181 with:

            • Photos of the damaged product.

            • A brief description of the issue.

          We will arrange for a replacement or full refund depending on your preference and availability of the product.

          Exchanges

          Currently, we do not offer exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired product.

          Delivery Restrictions

          Please note that our products and services are only available within Abu Dhabi. We do not offer delivery or returns outside of this region.

          Customer Responsibilities

              • Ensure that the returned product is in its original condition.

              • Use appropriate packaging to avoid any damage during return shipment.

              • Pay for any return shipping fees, unless the item is defective or there was an error on our part.

            Contact Us

            If you have any questions about our refund and return policy, or need assistance with a return, please do not hesitate to reach out:

                • Phone: +971505882181
                • Website: https://automaticgates-abudhabi.com/
                • Business Address: M-11, 15th Street, Musaffah, Abu Dhabi, UAE

              Changes to Our Refund and Return Policy

              We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page. For more details please click here.